A2P 10DLC program details, sample messages, and the consent flow patients see when opting in.
Last Updated: May 27, 2026 · A2P 10DLC Brand: SpecialtyDox LLC · Sender: +1 (512) 675-6718
SleepDox is a HIPAA-covered sleep medicine and behavioral-health practice operated by SpecialtyDox LLC. The SMS program supports patient care — remote therapeutic monitoring (RTM) of CPAP usage for sleep apnea patients, daily sleep-diary check-ins for CBT-I (insomnia) patients, appointment reminders, and clinical follow-up. It is not a marketing, promotional, or lead-generation program. Patients receive messages only after opting in (see Section 2 below).
Patients opt in to SMS from SleepDox at one of four collection points. Every collection point presents the same consent disclosure (below). No messages are sent until the patient affirmatively checks the consent box (or, for verbal consent, until practice staff records the consent in the patient's chart).
This is the exact consent block patients see on the SleepDox online intake form and online appointment booking pages:
| Collection Point | How Consent Is Captured |
|---|---|
| Paper & digital patient intake forms | Patient checks the SMS-consent box adjacent to the disclosure above when establishing care with SleepDox. |
| Online appointment booking at sleepdox.com/book | Patient enters their mobile number and checks the SMS-consent box (with the disclosure above) before submitting a booking request. |
| Web contact / referral form at sleepdox.com/contact | Prospective patient submits a request with the SMS-consent checkbox selected. |
| Verbal consent (recorded) | SleepDox staff reads the disclosure above to the patient by phone and records the consent (with timestamp and staff member identity) in the patient's chart. |
Below are representative messages patients may receive after opting in. Actual text varies by clinical program and patient context.
| Category | Examples | Frequency |
|---|---|---|
| Appointment | Reminders, confirmations, rescheduling, no-show follow-up. | Up to 4 per appointment. |
| Remote Monitoring (RTM) | Daily sleep check-ins, CPAP compliance prompts, CBT-I coaching messages, device-data alerts. | Up to 2 per day during active monitoring. |
| Clinical Follow-up | Sleep-study results, post-visit questions, prior-authorization status. | As clinically needed. |
| Account & Billing | Statements, payment confirmations, balance reminders. | As needed. |
| Onboarding & Referral | Intake links after a referral is received, scheduling follow-up. | Up to 3 per referral. |
Overall message frequency varies by clinical program and stage of care. Most patients receive between 1 and 14 messages per week.
Reply STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL, or REVOKE to any SleepDox text message to opt out of all non-emergency SMS communications. You will receive one confirmation message and then no further messages. Re-enroll at any time by replying START or by contacting SleepDox support.
Reply HELP to any message to receive support contact information (support@dox.care and +1 (512) 675-6718).
SleepDox does not charge patients for SMS messages. Message and data rates may apply based on your mobile plan. Supported carriers include AT&T, T-Mobile, Verizon Wireless, US Cellular, Boost, Cricket, MetroPCS, and most US-based MVNOs. Carriers are not liable for delayed or undelivered messages.
For full details, see our Privacy Policy — SMS / Text Message Privacy section.
For SMS program questions, opt-out assistance, or to request a copy of your SMS consent record: