Terms of Service & SMS Terms

1. Acceptance of Terms

These Terms of Service ("Terms") are a legal agreement between you and SpecialtyDox LLC ("SleepDox," "we," "us," or "our"). By accessing sleepdox.com, using our patient portal, booking an appointment, opting in to SMS messages, or otherwise engaging with our services, you agree to be bound by these Terms and by our Privacy Policy.

If you do not agree, do not use sleepdox.com or our services.

2. Description of Services

SleepDox offers sleep-medicine services to patients in jurisdictions where our affiliated providers are licensed, including: evaluation and treatment of obstructive sleep apnea (OSA), CPAP/APAP/BiPAP therapy management, cognitive behavioral therapy for insomnia (CBT-I), home sleep apnea testing (HSAT) referrals, durable medical equipment (DME) coordination, and remote therapeutic monitoring (RTM) under CPT codes 98975-98981.

Services are delivered by licensed clinicians employed by or contracted with SpecialtyDox LLC. SleepDox is a healthcare delivery brand, not a software-only product.

3. Eligibility & Accounts

• You must be 18 or older to open an account (parents/guardians may establish accounts on behalf of minor patients).
• You agree to provide accurate, current, and complete information at registration and to keep it updated.
• You are responsible for safeguarding your account credentials and for all activity under your account.
• Notify us immediately at support@dox.care if you suspect unauthorized access.

5. Voice Calling & AI Voice Agent

SleepDox may place outbound voice calls to your phone number for purposes including appointment scheduling, onboarding follow-up after a referral, and clinical check-ins. Some outbound voice calls are placed by an AI voice agent that uses speech-to-text (Deepgram, Inc.), large language model technology (Anthropic, PBC), and text-to-speech (Deepgram, Inc.) to hold a natural-language conversation with you. The agent will identify itself as an AI assistant at the start of the call.

Voice calls are recorded and transcribed for quality, training, and clinical-documentation purposes consistent with our Privacy Policy and applicable law. You may decline to continue at any time by saying so or hanging up.

6. Telehealth & Clinical Disclaimer

SleepDox provides clinical services through licensed providers. Information on sleepdox.com and messages from SleepDox (including SMS, voice, and email) are for educational and care-coordination purposes and are not a substitute for in-person medical evaluation when one is clinically indicated.

If your condition is acute, worsening, or you have symptoms such as chest pain, difficulty breathing, fainting, suicidal ideation, or a sleep-related event requiring urgent attention — call 911 or go to the nearest emergency department immediately.

7. Fees, Insurance & Payments

SleepDox bills your insurance directly when in-network. You are responsible for copays, coinsurance, deductibles, and non-covered services as determined by your plan. Cash-pay rates are available on request. We use Stripe, Inc. for online payment processing; payment-card information is handled by Stripe and never stored on our servers.

8. Acceptable Use

• Do not use sleepdox.com or our messaging systems to send unlawful, abusive, threatening, or harassing content.
• Do not attempt to access another patient's records or our infrastructure without authorization.
• Do not interfere with the integrity of our systems or attempt to bypass security controls.
• Do not use SleepDox SMS to send unsolicited messages, spam, or commercial promotions to any number.
• Do not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, architecture, or underlying ideas of the platform or any of its software.
• Do not copy, scrape, crawl, harvest, or use any automated means (bots, spiders, or scripts) to access, extract, or index any part of the platform or its data without our prior written consent.
• Do not reproduce, modify, distribute, sell, or create derivative works from the website, software, dashboards, clinical templates, or any other component of the platform.

We may suspend or terminate your account, opt you out of SMS, and report violations to law enforcement.

9. Intellectual Property

The sleepdox.com website, the SleepDox brand, our clinical templates, dashboards, and software are owned by SpecialtyDox LLC and protected by US and international copyright, trademark, and trade-secret law. You receive only a limited, non-exclusive, non-transferable license to access and use them as a patient or authorized user.

You may not reverse engineer, decompile, disassemble, copy, scrape, or create derivative works of the platform or its software, in whole or in part, except to the limited extent applicable law expressly permits notwithstanding this restriction. All rights not expressly granted are reserved by SpecialtyDox LLC.

10. Disclaimers & Warranties

Except where prohibited by law, sleepdox.com and our digital services are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, secure, or error-free. Clinical services are provided according to applicable professional standards by the treating provider.

11. Limitation of Liability

To the maximum extent permitted by law, SpecialtyDox LLC and its officers, employees, contractors, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, whether incurred directly or indirectly. Our aggregate liability for any claim arising out of or relating to these Terms or your use of sleepdox.com is limited to the greater of (a) US $500 or (b) the fees you paid to SpecialtyDox LLC in the 12 months preceding the claim. Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless SpecialtyDox LLC and its officers, employees, contractors, and affiliates from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of your violation of these Terms or your misuse of sleepdox.com.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Exclusive jurisdiction and venue for any dispute arising out of these Terms or your use of sleepdox.com lie in the state and federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of those courts. Nothing in this section prevents either party from seeking equitable relief in any court of competent jurisdiction.

14. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top will reflect the most recent revision. Material changes will be communicated via the website, the patient portal, and (for active patients) via SMS or email at least 14 days before they take effect. Your continued use of sleepdox.com after the effective date constitutes acceptance of the revised Terms.

15. Contact